Return & Refund Policy

Last updated: 23/6/2026

Thank you for shopping with us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging when possible

• Include proof of purchase (such as your order number)

Due to the low value of certain items, we may issue a refund or replacement without requiring the product to be returned.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos or videos clearly showing the issue

Once verified, we will offer either:

• A full refund, or

• A free replacement

Lost or Undelivered Packages

If your package is lost in transit or has not arrived within 30 days, please contact us.

After verification with the shipping carrier, we will offer either:

• A replacement shipment, or

• A full refund

Change of Mind

If you change your mind after receiving the item, you may request a return within 7 days.

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

For low-value items, we may choose to issue a partial or full refund without requiring the return.

Refunds

Once your refund request is approved:

• Refunds will be issued to your original payment method

• Processing may take 5–10 business days depending on your bank or payment provider

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged items not caused by manufacturing defects

• Items returned after the 7-day return period

Contact Us

If you have any questions or would like to request a return or refund, please contact us:

Email: info@mumupets.shop

Please include your order number in all messages so we can assist you faster.